External Knowledge Base

• Booking Process

• Cancellation & Refund Policies

• Property & Reservation Info

• Mobile App & Account Usage

• Events and Upgrades

• Communication

• Privacy and Compliance

Booking Process

• Does AvantStay offer travel insurance?
• How do I book a reservation with AvantStay?
• Why has the price changed on the listing I’m interested in?
• What if I'm not sure of the final guest count?
• How many guests can attend my reservation?
• Can I change my property or dates after booking?

See all 10 articles

Cancellation & Refund Policies

• How do I know when the last day to cancel for a full refund is?
• When will I receive my refund?
• What is AvantStay's cancellation policy?

Property & Reservation Info

• Can I Send Packages to the Home (e.g., Amazon Deliveries)?
• What information is included in my check-in instructions?
• Can you provide local recommendations?
• Does AvantStay allow pets?
• Can I bring along my service animal or emotional support animal?
• How should I prepare for my stay?

See all 15 articles

Mobile App & Account Usage

• How do I change my password?

Events and Upgrades

• Is there an additional fee to heat the pool and spa?
• Do you offer Baby Gear?
• Do you allow weddings and events?
• How can I book a private chef?
• Do you offer grocery delivery?
• How do I add a mid-stay clean?

Communication

• What time will the lock code start working?
• Arriving Late for Check-In? No Problem.
• Who do I contact if I need assistance during my stay?

Privacy and Compliance

• How can I avoid scamming and phishing attempts?