You leave an AvantStay review on the site you booked through, and every guest also gets our post-stay survey by email after checkout. We would like to hear from you either way, whether your stay was excellent or disappointing.
Where AvantStay reviews come from
AvantStay homes are bookable directly and through major travel platforms. Reviews stay on the platform that hosted the booking, which is why the reviews for one home can appear in more than one place.
| If you booked through | You are asked to review | Your review appears on |
| avantstay.com (direct) | Our post-stay email survey, and an invitation to review us publicly | Our Trustpilot profile, plus selected quotes on our reviews page |
| Airbnb | Airbnb's review prompt after checkout | The home's Airbnb listing |
| Vrbo | Vrbo's review request email | The home's Vrbo listing |
| Booking.com | Booking.com's review invitation | The home's Booking.com page |
Review invitations are only sent to guests with a completed booking, so every review comes from someone who actually stayed. That is also why there is no "write a review" form on avantstay.com.
How to leave yours
Booked on avantstay.com. Use the post-stay survey we email after checkout. It takes about a minute, and it is private feedback for our team rather than a public review. The same email includes an invitation to review us on Trustpilot, which is public.
Booked on Airbnb, Vrbo or Booking.com. Use the review link in the email that platform sends you after checkout, or find the prompt in your account under your trips or bookings. Each platform sets its own deadline for leaving a review, so it is worth doing while the email is still to hand.
If you cannot find the email, check your promotions and spam folders, and get in touch if it is still missing.
What makes a review useful to the next guest
The reviews travellers rely on most are specific. If you have a minute, it helps to mention who you travelled with and how many of you there were, what the home was actually like to live in, and anything that surprised you, good or bad.
Please leave out personal information about yourself, other guests or our team. Most platforms remove reviews that include private details.
If something went wrong during your stay
You are welcome to write about it in your review, and we would also like the chance to put it right. It is always easier to sort out while you are still in the home, so please tell us. See Who do I contact if I need assistance during my stay?
Reporting a problem does not affect your ability to leave a review, and any resolution we offer is never conditional on what you write.
Frequently asked questions
Can I leave a review on avantstay.com? Not directly. Reviews come from verified stays on our booking channels, so there is no public review form on our site.
What is the post-stay survey, and is it public? It is a short email we send after checkout asking how your stay went. Responses are private and go to our team rather than onto a listing. It does not replace a public review, and a public review does not replace it.
Can I leave a review if I stayed but did not make the booking? The review request goes to the guest who made the reservation, since that is the account the platform recognises. If you stayed on someone else's booking and want to share feedback, get in touch and we will pass it on.
Can I change my review after submitting it? That is up to the platform you posted on. Each one sets its own rules on editing a published review, so contact them directly. We cannot edit, hide or delete a review on your behalf.
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